💳 What Should I Do If a Payment Fails?
If you’re experiencing issues with in-app purchases in Haikyu!! FLY HIGH, please try the following steps:
1. ✅ Check Your Payment Method
Ensure your credit card, debit card, PayPal, or other selected payment method is valid and has sufficient balance.
Log out and log back into your App Store (iOS) or Google Play (Android) account and recheck your payment details.
2. 🌐 Verify Network Connection
Make sure you're connected to a stable Wi-Fi or mobile network.
Avoid making purchases in areas with poor signal strength.
3. 🛠️ Check for Server Maintenance
The issue may be temporary due to server maintenance. Check official announcements or try again later.
4. 🔄 Restart the Game or Your Device
Fully close and reopen the game.
If that doesn’t help, restart your device and try again.
5. ⬆️ Update the Game and Your Device
Ensure you have the latest version of the game installed from the App Store or Google Play.
Make sure your device’s operating system is up to date.
6. 💸 Charged but Didn’t Receive the Item?
iOS Users: Visit Apple Support to report a problem or request a refund.
Android Users: Check your Google Play order history and contact Google Support or our in-game customer service.
🛎️ When contacting Haikyu!! FLY HIGH Customer Support, please provide:
Game ID (found under your player profile)
Item name and price
Order number (iOS: App Store invoice / Android: GPA number from Google)
Purchase date and time
🧾 What to Do If My Purchase Was Not Received?
If you've successfully completed a transaction but haven't received the item:
Restart the game – Close and reopen the app.
Check your connection – Ensure you're online with a strong signal.
Confirm payment success – Check your App Store or Google Play purchase history.
Wait a few minutes – Sometimes, processing may take a short while.
Check your in-game mailbox – Some purchases are delivered via in-game mail.
📩 If the item is still missing, contact Customer Support with:
Your Player ID
Date and time of the purchase
Item name and price
Duplicate purchases, if any
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A screenshot or receipt showing:
[iOS] Order number (e.g. XXXXXXXXXXXXX)
[Android] GPA transaction ID (e.g. GPA.1234-5678-9012-34567)
We’ll investigate the issue and assist you as soon as possible.
🔁 Can I Return or Refund Purchased Items?
Due to the nature of digital content, refunds or cancellations are generally not supported once a purchase is completed.
Please double-check all purchases before confirming. All transactions are considered final.